Change Company Name 

SOP – Company Name Change Handling

1. Initial Step: Company name change cannot be processed from our end.  deny the request as per process.

2. Exception Handling:

   • If the seller disagrees, ask for the reason.

   • Assign the case to Channel Name: "Tech Support" only if a valid justification is given.

3. Remarks: Ensure clear notes are added in Pvt Note / Seller VOC / Response when raising any exception.

4. System Note: The option to change the company name is disabled in the seller panel.

All advisors must follow the above steps to maintain uniformity.