Opening :
Good Morning /Afternoon/ Evening Welcome to Shiprocket. My Name is _. How may I help you?
System Check :-
1) Copy link from SPARK & paste it in new tab / check registered no.
Inform seller about :-
We are providing 2 types of KYC option
Individual
Company
A. KYC For Individual:
Complete your KYC by using the automated process of Aadhar OTP verification. You can also do it manually by uploading any of the two documents listed below:
Aadhaar Card
PAN Card
Passport
Voter ID Card
Driving License
B. KYC For Company:
In case of a Sole Proprietorship business, please submit the following documents-
Upload your selfie
Complete your KYC details using automated Aadhaar or GSTIN OTP verification, or using a manual method by submitting any of the two documents listed below:
Aadhar Card
PAN card
Driving License
Voter card
Passport
GST Certificate
Company Incorporation Doc
In case you are registering as a Company, please submit the following documents-
Upload your selfie
Complete your KYC using the GSTIN OTP verification. or using a manual method by submitting any of the two documents listed below:
PAN Card ( Mandatory )
GST Certificate ( all 3 pages of the GST certificate are required), or Company Incorporated Document.
Path to upload KYC documnets from seller panel:
KYC > Individual/company > upload documents
We request you to upload clear documents regarding your KYC in the panel to avoid any rejection or failure.
NOTE:
For manual KYC verification, it takes 2 - 3 working days to verify the documents.
Auto verification is done within 30 seconds.
Proactive information:
If you enter wrong OTP in auto verification for 3 times then you will not be able to do auto verification.
If manual KYC gets rejected then you will get an option to re-upload documents within 2-3 working days from the date of rejection.
Further assistance :-
Is there service related anything else I can help you with ?
Closing :-
Thank you for calling Shiprocket. Have a nice day.
Nugget Ticket: (FCR CASE)
Seller User:- Seller's registered emai id
Channel:- Customer Support Call Center
Agent Assign :- Own Name
Ticket Priority :- Low
Status :- Resolved
Subject :- KYC Related
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- Yes
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- KYC
Sub Category :- General Query
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
Nugget Tagging : (NFCR CASE)
Seller User:- Seller's registered emai id
Channel:- Fops
Agent Assign :- NA
Ticket Priority :- Low
Status :- Awating customer response
Subject :- Unable to upload kyc doicuments
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- Yes
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- KYC
Sub Category :- Unable to upload kyc doicuments
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA