Opening : 

Good Morning /Afternoon/ Evening Welcome to Shiprocket. My Name is _. How may I help you?

System Check :-

1) Copy link from SPARK & paste it in new tab / check registered no.

Inform seller about :-

We are providing 2 types of KYC option

• Individual

• Company

A. KYC For Individual: 

Complete your KYC by using the automated process of Aadhar OTP verification. You can also do it manually by uploading any of the two documents listed below:

• Aadhaar Card

• PAN Card

• Passport

• Voter ID Card

• Driving License

B. KYC For Company: 

1.  In case of a Sole Proprietorship business, please submit the following documents-

• Upload your selfie

• Complete your KYC details using automated Aadhaar or GSTIN OTP verification, or using a manual method by submitting any of the two documents listed below:

• Aadhar Card

• PAN card

• Driving License 

• Voter card

• Passport

• GST Certificate

• Company Incorporation Doc

2. In case you are registering as a Company, please submit the following documents-

• Upload your selfie

• Complete your KYC using the GSTIN OTP verification. or using a manual method by submitting  any of the two documents listed below:

• PAN Card ( Mandatory )

• GST Certificate ( all 3 pages of the GST certificate are required), or Company Incorporated Document.

• Path to upload KYC documnets from seller panel:

1. KYC > Individual/company > upload documents

We request you to upload clear documents regarding your KYC in the panel to avoid any rejection or failure. 

NOTE: 

• For manual KYC verification, it takes 2 - 3 working days to verify the documents.

• Auto verification is done within 30 seconds.

Proactive information: 

• If you enter wrong OTP in auto verification for 3 times then you will not be able to do auto verification.

• If manual KYC gets rejected then you will get an option to re-upload documents within 2-3 working days from the date of rejection.

Further assistance :- 

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day.

FD Ticket:

• Phone number :- Calling number 

• Email :- Seller's registered email id 

• FCR :- FCR-Addressed

• Issue category  :- KYC

• Sub category :- General Inquiry

• Type :- Query

• Status :- FCR-Resolved 

• Courier Company :- NA 

• AWB Number :- NA 

• Subject :- KYC general enquiry

• Additional information :- NA 

• Request for call back  :- NA

• Please enter your number :- NA

• Group :- Customer Support Call Center

• Agent :- Pratibha

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :- NA

• Name :- NA

• Description  :-