Embedded Files
Click to Call ( FCR Cases )
Agent must take Seller name referring to C2C window.
Good morning /afternoon/evening, thank you for reaching out to Shiprocket, my name is ........... and I can see that you are checking regarding ( mention query, category or Sub-category) how I can assist you.
NFCR Cases
Good morning/afternoon/evening, welcome to shiprocket my name is ......... , I can see that you have raised a concern regarding ( mention case visible in Spark).
I would like to inform you that.. ( reply with relevant information).
Hold Script: May I place your call on hold for 60 seconds, so that i can give you better information??
Un-hold Script: Thank you for being on hold.!
Thank you for being on hold, I am sorry to keep you wait for such a long time. (if hold exceeds more than sixty seconds).
Further Assistance: Is there anything else service related i can help regarding Shiprocket?
CSAT Script: If you are satisfied with the information provided to you from my end, then please share your valuable feedback with us on the email that will received by you in a while.
Closing Scripts: Thank you for your time in shiprocket. Have a nice day !
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Outbound:- ( Hindi)
Click to Call ( FCR Cases )
Agent must take Seller name referring to C2C window.
Good morning /afternoon/evening, thank you for reaching out to Shiprocket, my name is ........... and I can see that you are checking regarding ( mention query, category or Sub-category) how I can assist you.
NFCR Cases
Good morning/afternoon/evening, welcome to shiprocket my name is ......... , I can see that you have raised a concern regarding ( mention case visible in Spark).
I would like to inform you that.. ( reply with relevant information).
ACKNOWLEDGEMENT REQUIRED - Nishchit rheye , mei apki sahyta krne ki puri koshish krunga / krungi.
Hold Script: Behtar jaankari ke liye kya mei apki call 60 seconds ke liye hold pr rkh skta/skti hu ?
(system check )
Un-hold Script: Hold pr bane rhne ke liye dhanywaad !
Hold pr bane rhne ke liye dhanywaad ! lambe hold ke liye maafi chahunga (if hold exceeds more than sixty seconds).
Further Assistance: Kya mei apki shiprocket ke regarding kuch or sahyta krskta hu !
CSAT Script: Agar aap meri di gyi jankari se santusht hei , toh kripya apna valuable feedback is call ke baad bheji gyi email pr deskte hei !
Google Review Script : Agar ap meri di gyi jankari se santusht hei , toh kripya apna valuable review humari shiprocket website pr deskte hei ! Link apko is call ke baad mail ke zareeye bhejdia jayega !
Closing Scripts: Shiprocket mei apna keemti samay dene ke liye apka dhanywaad ! Apka din shubh ho !
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