Embedded Files
Auto Wallet refund functionality - Live Now!
We have implemented an automated wallet refund process. Seller can now initiate a wallet refund request directly from their panel under the "Help & Support" section. The system will automatically perform preliminary checks and calculate the eligible refund amount. If the request does not pass the automated validation, only then will a support ticket be generated.
Kindly guide client-facing support teams in completing this implementation as needed.
Path - Seller Panel>Help & Support> Create Ticket> Category - Finance> Subcategory - Transfer Wallet Amount into My Bank Account
Nugget Ticket
Seller User:- Seller's registered emai id
Channel:- Customer Support Call Center
Agent Assign :- Pratibha
Ticket Priority :- Low
Status :- Resolved
Subject :- Wallet Balance Transfer
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- Yes
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Wallet_Balance
Sub Category :- Account to Account Wallet Transfer
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
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