Scenerio :-1 ( If seller wants the reason of auto accepted )
Seller didn't raise the weight dispute within 7 days due to this weight discreapancy get auto accepted.
we give 3 reminders to the seller on his reguistered email id (Same Day , 4th Day, 3rd Day)
Advisor will create the FCR ticket
Scenerio :-1 ( If seller is not agree or gave threat)
Seller didn't raise the weight dispute within 7 days due to this weight discreapancy get auto accepted.
we give 3 reminders to the seller on his reguistered email id (Same Day , 4th Day, 3rd Day)
Advisor will raise NFCR ticket
Transfer the call to L2 in case of threat
Seller User:- Seller's registered emai id
Channel:- CustomerSupport Call Center
Agent Assign :- Own Name
Ticket Priority :- Low
Status :- Resolved
Subject :- Weight Discrepency Query
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- Yes
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Shipment Weight
Sub Category :- Weight Discrepency Query
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
Seller User:- Seller's registered emai id
Channel:- Weight Group
Agent Assign :- Anoop
Ticket Priority :- Low
Status :- Open
Subject :- Weight Dispute
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Shipment Weight
Sub Category :- Weight Dispute
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA