*Update* 15k letters to be shipped to CNP sellers
If any seller approaches CC and claims that he/she has received a "Physical Letter" from Shiprocket, then get the following information.
Advisor needs to asked below mentioned details from the seller
Registered number
Comp id
Billing city
Monthly shipment Potential
These tickets will be tagged in Customer Support- Call Centre with thesubject line "CNP seller". These tickets to be marked as FCR
Phone number :- Calling number
Email :- Seller's registered email id
FCR :- Yes
Issue category :- Other
Sub category :- Other
Type :- Query
Status :- Resolved
Courier Company :- NA
AWB Number :- NA
Subject :- CNP Seller
Additional information :- NA
Request for call back :- NA
Please enter your number :- NA
Group :- Customer Support:Call Center
Agent :- Pratibha
LOPS action :- NA
FOPS action :- NA
Tech support actions :- NA
Name :- NA
Description :-