Scenario 1.
If the seller is complaining that he is unable to login or create order as the account is Disable
Ask for screenshot and assign the ticket to FOPS and TAT will 1 to 2 working days for resolution.
Seller User:- Seller's registered emai id
Channel:- FOPS
Agent Assign :- NA
Ticket Priority :- Low
Status :- Open
Subject :- Account Disable
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Issues_with_ShipRocket_Panel
Sub Category :- Account Blocked
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA