User Management (Seller wants to provide access to someone else) 

Scenario – Seller wants to share his/her SR panel access to other sellers.

Agent action – Good morning/evening/afternoon Sir/Ma’am, I will surely assist you regarding the SR panel access concern.

I would like to inform you that:-

• You can create, update and disable users using user management setting

• This option is not applicable in LITE plan, hence seller needs to upgrade the plan from Lite to Basic/Advance/Pro.

• You can update the modules by editing the users using this screen

• 14 users can be added excluding Main user

• You can provide the access to share the Buyer’s Information

• You can only update the name & module access. Shiprocket does not allow the updation of E-mail Id

• You can deactivate the user from SR Panel.

Path to activate the multiple users :- 

Login on SR panel>>Go to menu bar>>Click on settings>>Go to User role management>>Click on manage user>>Click on add new user>>Fill required details>>Sellers tools (for which you want to share the access to other users)>>Click on add user.

If seller wants to change the tool access :-

Login on SR panel>>Go to menu bar>>Click on settings>>Go to User role management>>Click on manage user>>Select the user>>Click on toggle to deactivate the user or click on edit>>Select module>>Click on update.

Further Assistance & Closing – 

Is there anything else may I help you with, thanks for calling SR, have a great day.