Advisor will inform to the seller that name on Kyc & Bank details should be Same.
If the Seller shared the reason & name will be same on kyc & bank details then case will assign to Compliance Query & share the TAT of 1-2 working days for the resolution.
Inform seller to wait for details unfreeze and after unfreeze same could be updated from the seller panel.
Nugget Tagging
Seller User:- Seller's registered emai id
Channel:- Compliance Query
Agent Assign :- Ravi Jangra
Ticket Priority :- Low
Status :- Open
Subject :- Change Bank Details
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Cod Remittance
Sub Category :- Change Bank Details
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA