Limited Launch: Shiprocket Exchange for SMB Sellers


What is Shiprocket Exchange?

Shiprocket Exchange (2-step Exchange) feature is a seamless exchange order management system for sellers. The focus is on driving the feature with a specific set of sellers using return service and sellers looking only for an exchange feature, and its adoption by educating sellers on the benefits, streamlining the process, and ensuring a smooth transition from returns to exchanges.

Benefits


Quick guide about the feature

Couriers Handling Exchange Orders

The Exchange order will be handled by the same courier partners currently serviceable. Think of it as a two-step process:

The Exchange Return order will be picked up from the customer by the reverse courier partner, and
The Exchange Forward order will be delivered to the customer by the forward courier partner.

On Exchange Activation


1. Pop-Up on Seller Account 

We are showing this pop-up to sellers who have the Exchange feature enabled on their account, with a button to redirect them to the Settings Page.

The settings page will help seller manage Exchange on required reasons of the buyer, automate exchange requests and courier assignment for Exchange return and Exchange forward both.