Application Paths

Please refer the below Mobile Application paths to guide the seller regarding activation, deactivation, action, service request etc... 

NDR Escalation reattempt request path - Undelivered Shipment>>Tap to open Shipment Details Screen>>Get Help CTA(Click to Action)>>Non-Delivery Escalation Option>>Re-Attempt Option

Pickup escalation request path - Pickup Scheduled Shipment>>Tap to open Shipment Details Screen>>Get Help CTA(Click to Action)>>Pickup Escalation Option>>Escalate Option

Delivery escalation - Shipped' Shipment>>Tap to open Shipment Details Screen>>Get Help CTA(Click to Action)>>Delivery Delayed Escalation Option>>Escalate Option

Hyperlocal -Click on 'Add Order' (Home) or '+' (Order listing)>>Select 'Hyperlocal Order' radio option>>Proceed

Early COD activation and deactivation -Click on 'More' (Bottom Nav)>>Settings Option>>Remittance Option>>Early COD>>Accept T&C>>Activate Plan

Plan upgrade and downgrade path -Click on 'More' (Bottom Nav)>>Upgrade Plan Option>>Activate Plan

Weight dispute path - Click on 'More' (Bottom Nav)>>Weight Discrepencies Option>>Tap on relevant shipment>>Scroll to the bottom of Discripency Detail screen>>Accept/Reject Discripency

Delivery boost - NA (From Panel only)

Bank details update path - Click on 'More' (Bottom Nav)>>Settings Option>>Remittance Option>>Bank A/C Details

Secure shipment path - Click on 'More' (Bottom Nav)>>Settings Option>>Features Option>>Scroll to the bottom>>Auto secure shipment toggle

KYC update path - Click on 'More' (Bottom Nav)>>Settings Option>>KYC

MPS in mobile app-order creation steps - NA (From Panel only)

Postpaid activation and deactivation - Click on 'More' (Bottom Nav)>>Settings Option>>Features Option>>Scroll to the bottom>>'Opt for Postpaid Remittance' toggle

COD to prepaid option - Click on 'Orders' (Bottom Nav)>>Search the order>>Tap to open Order Details Screen>>Scroll to the 'Order Details' section>>click edit icon for Payment Method>>Select the Payment Mode from dropdown

Add a package image in order creation a path - Click on 'Orders' (Bottom Nav)>>Search the order>>Tap to open Order Details Screen>>Scroll to the bottom>>click on 'Add Package Images'>>Tap on the option for which the package image needs to be uploaded

Delivery boost activation and deactivation - NA (From Panel only)