SR Promise

Shiprocket Promise is a purchase protection program designed to enhance customer trust and boost website conversions. 

• Purpose: It aims to build customer trust at various touchpoints during the shopping experience.

• Availability: Currently, Shiprocket Promise is available as a self-serve app specifically for Shopify stores. Sellers on other platforms can reach out to Shiprocket at srpromise@shiprocket.com for customization options.

• Adding the Promise Widget: To enable the Promise widget on your Shopify store, follow these steps:

  • Visit the Shopify app store and install the Shiprocket Promise app.

  • Complete the onboarding process, which includes updating store details, adding business information, specifying your return policy, selecting trust badges, and customizing the widget's appearance.

  • Save the widget and approve billing through the Shopify billing API.

• Customization: Sellers can customize the Promise widget and trust badges to match their store's theme, including changes to text color, font-family, and font-weight.

• Performance Dashboard: Once the Promise widgets are enabled, sellers can access a dashboard to monitor their store's performance, including metrics like EDD compliance, Promise orders, and ATC percentage.

• Eligibility:

  • You must have an active website.

  • You need to display the Shiprocket Promise badge on your homepage, product detail page, and checkout page.

  • All tracking communication should be sent through the myShiprocket app.

• Non-Seller Use:

  • Non-Shiprocket sellers can also use Shiprocket Promise by completing a quick onboarding process.