Non Pickup Response Response (NPR)

Scenario 1:- Seller called to know the NPR.

Opening:- Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you? 

Assurance:- I will surely help you regarding NPR feature.

Information:- Sir/Ma'am , I would like to inform you that NPR is a feature that helps you to take action via What's app /IVR/SMS/Email once the pickup of your shipment gets failed due to any reason. 

You will be having 3 options in NPR once the shipment pickup gets failed :-

• Re-attempt

• Escalation (with escalation reason)

• Cancel Pickup Attempt (Order will not get cancelled)

Proactive Information :- At the moment NPR is raised by courier you will be notified at the same time via What's app and Email.

• If no response is received via What's app or Email then you will receive an IVR call post 60 minutes.

• If no response is received on the IVR Call, What's app reminder will be sent 30 min post IVR call.

• If no response is received on What's app reminder, 2nd IVR Call will be triggered post 60 min of What's app reminder.

• If no response is received on the 2nd IVR call, data will be sent to the call center after 30 min. ( Not activated -In progress)

Further Assistance:- Is there anything else, I can assist regarding shiprocket.

Closing :- Thank you for calling in shiprocket have a nice day.