Opening : 

Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?


 System Check :-

1) Copy link from SPARK & paste it in new tab 


Inform seller about following :-

Scenario 1:- Updating bank account details for the 1st time.

1) You can verify your bank details instantly through "Penny Drop" facility

2) All you need to do is enter your bank account details like account number, account type,  IFSC code, and a one rupee transaction will be credited to your account. That is all we need to verify your account details.

3) This feature is available for both web and mobile app users

Path to update bank account details:

4) Bank account details are required to transfer COD amount


Note:- Through "Penny Drop" account verification can be done 3 times only but if the account verification gets failed in 3 times then seller will get option manual bank account verification


Scenario 2:- If Bank account verification gets failed 3 times through "Penny Drop"

1) Below mentioned are the reasons because of which bank verification may have failed:


2) If your bank account verification got failed through "Penny Drop" you can submit bank account details manually.

Path to update bank account details:

In case you’re uploading the image of your passbook, please upload a picture which clearly shows your bank stamp and your photograph. 

If your bank verification has failed because of the above reasons, we request you to submit your documents again. Our team will cross-check your details again and get back to you within 48 business hours.


Note: 



Further assistance :-

Is there service related anything else I can help you with ?


Closing :-

Thank you for calling Shiprocket. Have a nice day.


Nugget Ticket:- Ticket tagging for FCR Cases 





FD Ticket:- Ticket tagging for NFCR Cases