Information:
Speak : I would like to inform you that you can raise the request for the wallet balance transfer to bank account from you panel only and I will guide you the path for same.
Path:
Seller Panel > Help & Support > Create Ticket > Category - Finance> Sub category - Transfer Wallet Amount into My Bank Account
Note: Advisor will raise FCR Ticket after guiding the seller about the process from seller panel.
Incase seller face any issue while raising request from panel then advsior will check below mentioned details and will inform seller accordingly.
Path:- ICRM << Seller Info << Decision Tree << Plan Related << Terminate Account
Check all the required information mentioned below:-
- No open shipment
- Account status - Active
- Bank/KYC details- updated
- COD Unblocked
- Ask for reason (reason should be mentioned in notes incase Ticket is created)
- Wallet balance should be +ve (in all linked accounts)
If any of the above ask is NO then refuse seller that seller need to wait for all the shipments to be on final stages, weight discrepancy to be resolved, bank details to be updated, wallet balance to be positive then can raise request from seller panel.
If Yes- then raise to " Customer Support- Finance Desk " , request seller to share panel error while creating ticket from panel And asked seller to wait for 1-2 working days.
If seller have wallet balance including coupon value:-
Inform Seller to:-
Sir/Ma'am I would like to inform you that if you want to transfer you wallet amount to bank account, then wallet amount will be transferred to the bank excluding coupon value.
Seller User:- Seller's registered emai id
Channel:- Customer Support Finance Desk
Agent Assign :- Priya / Manisha
Ticket Priority :- Low
Status :- Open
Subject :- Wallet Balance Transfer
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Wallet_Balance
Sub Category :- Account to Account Wallet Transfer
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA