Wallet Balance transfer Request

Incase seller face any issue while raising request from panel then advsior will check below mentioned details and will inform seller accordingly. 

Path:-   ICRM << Seller Info << Decision Tree << Plan Related << Terminate Account

Check all the required information mentioned below:-

- No open shipment 

- Account status - Active

- Bank/KYC details- updated

- COD Unblocked

- Ask for reason (reason should be mentioned in notes incase Ticket is created)

- Wallet balance should be +ve (in all linked accounts)

If any of the above ask is NO then refuse seller that seller need to wait for all the shipments to be on final stages, weight discrepancy to be resolved, bank details to be updated, wallet balance to be positive then can raise request from seller panel.

If Yes- then raise to " Customer Support- Finance Desk " , request seller to share panel error while creating ticket from panel And asked seller to wait for 1-2 working days.

• If seller have wallet balance including coupon value:-

Inform Seller to:-

Sir/Ma'am I would like to inform you that if you want to transfer you wallet amount to bank account, then wallet amount will be transferred to the bank excluding coupon value. 

Further assistance :- 

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day

Nugget Ticket-

• Seller User:-                                                         Seller's registered emai id

• Channel:-                                                              Customer Support Finance Desk

• Agent Assign :-                                                      Priya / Manisha

• Ticket Priority :-                                                      Low

• Status :-                                                                 Open

• Subject :-                                                               Wallet Balance Transfer

• Body:-                                                                    NA

• Private Notes :-                                                      NA

• Phone:-                                                                  Calling number

• Source:-                                                                 Phone / Chat 

• Type:-                                                                     Query

• FCR:-                                                                     NFCR

• Escalation Desk/ORM Tag :-                                   NA

• VOC :-                                                                     NA

• SR Issue Category:-                                               Wallet_Balance

• Sub Category :-                                                      Account to Account Wallet Transfer

• Issue Details :-                                                         NA

• Courier Name:-                                                        NA

• AWB Number :-                                                       NA

• Multiple AWB Number :-                                          NA

• Multiple Case Scenario :-                                        NA

• Shipment Status :-                                                  NA

• Jira Link :-                                                               NA

• KAM Action Flag :-                                                  NA