Channel Integration

Opening : 

Good Morning/Afternoon/Evening Welcome to shiprocket. My Name is _. How may I help you?

 System Check :-

1) Copy link from SPARK & paste it in new tab

Inform seller about :-

• I would like to inform you that you can integrate your e-commerce website with Shiprocket. We provide channel integration service with multiple channels like: Amazon, WooCommerce, Shopify, Magento, etc.  

 to integrate your channel i request you to please:-

• Login to shiprocket account and click on "Channels"

• Click on "Add New Channel" button to channels

• Click on integrate button mentioned below the particular channel which you want to integrate

• Once clicked on "Integrate" button follow the steps mentioned on left side for further channel integration.

Note: For all the channels integrated with Shiprocket, there is an Auto Status update that runs in every 30 minutes where we push the order status from Shiprocket to the respective channel. Or, go to the processing screen and click on the sync orders from channels button to sync your order immediately.  

Note: If we are arranging a callback from tech team the TAT is 24 hrs.

Further assistance :- 

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day

Click here for Tech-related FAQs:- Tech-Related- FAQ's 

Nugget Ticket:

Note: If we are not arranging a callback, then the tagging would be:

• Phone number :- Calling number  

• Email :- Seller's registered email id 

• FCR :- Yes

• Issue category  :- Integration/APIs

• Sub category :- General Information Required

• Type :- Query

• Status :- Resolved

• Courier Company :- NA

• AWB Number :- NA

• Subject :- Integration/APIs

•  Additional information :- NA 

• Request for call back  :- NA

• Please enter your number :- NA

• Channel :- Customer Support Call Center 

• Agent :- Pratibha

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :- NA

• Name :- NA

• Description  :- N/A

Note: If we are arranging a callback, then the tagging would be:

• Phone number :- Calling number  

• Email :- Seller's registered email id 

• FCR :- N-FCR

• Issue category  :- Integration/APIs

• Sub category :- General Information Required

• Type :- Query

• Status :- Open

• Courier Company :- NA

• AWB Number :- NA

• Subject :- Integration/APIs

•  Additional information :- NA 

• Request for call back  :- NA

• Please enter your number :- NA

• Channel :- Customer support:Tech Desk 

• Agent :- NA

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :- NA

• Name :- NA

• Description  :- NA