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Multi Packet Shipment -
I would like to inform you that:-
Multi-Packet is basically used for multiple shipments to one location( for same recipient).
It is not Plan Restricted.
We will provide you absolutely free virtual training of multi packet shipment
You can attend the training on Tuesday or Friday (3:00 PM )
Note - This 1hour training is specifically for MPS and not regular Panel Training.
You will be notified regarding training sessions aligned via email.
Confirmation of MPS Approval will take 48 working hours post your training.
This feature will only work while creating manual orders and will not work for the orders which are fetched under channel integration
About Shipping Multi Packet Shipment:-
Courier partners will have the information on the basis of Master AWB No.
There will be a Master AWB No. generated for tracking and billing purposes.
Manifest and Invoice will have Master AWB NO. mentioned on it, however, package count will be written on top.
But Label will have Child AWB No. so that can be pasted on multiple shipments.
Pickup will be scheduled for next day, cut off time does not apply for these couriers
Max package count- 20
1 Master AWB and rest 19 child boxes (total 20 boxes)
Max weight - 1000 kg
Courier- Delhivery
Tracking will be done through Master AWB number. Child AWB numbers will be generated as per the number of boxes (attached are the MPS labels for your reference) . Example if the seller ships 3 boxes, 3 labels will be generated. 1 label would have Master AWB and the rest will have Child + Master AWB
We have changed the MPS training scheduling program.
Key updates are as follows:
Agents must use the new form at https://calendly.com/d/cs9c-7kk-m2s (the existing MPS form will be discontinued) now no need to schedule the training from ICRM.
After filling the form, training slots will appear for agents to register MPS training on behalf of sellers; agents should then inform available slots and timing to the sellers.
Training links and all related communications will be sent directly to sellers via email.
Upon successful completion of the training by the seller, the MPS activation request will be raised by the trainer to LOPS.
(Steps for advisor for schedule the MPS training)
Step 1 = Click on the link https://calendly.com/d/cs9c-7kk-m2s
Step 2 = Select date & time to schedule the training