Opening : 

Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?

Multi Packet Shipment -

I would like to inform you that:-

• Multi-Packet is basically used for multiple shipments to one location( for same recipient).

• It is not Plan Restricted.

• We will provide you absolutely free virtual training of multi packet shipment 

• You can attend  the training on Tuesday or Friday  (3:15 PM - 4:15 PM).
  Note - This 1hour training is specifically for MPS and not regular Panel Training. 

• You will be notified regarding training sessions aligned via email, What's app and SMS.

• Confirmation of MPS Approval will take 48 working hours post your training.

• This feature will only work while creating manual orders and will not work for the orders which are fetched under channel integration

• About Shipping Multi Packet Shipment:-

• Courier partners will have the information on the basis of Master AWB No. 

• There will be a Master AWB No. generated for tracking and billing purposes. 

• Manifest and Invoice will have Master AWB NO. mentioned on it, however, package count will be written on top.

• But Label will have Child AWB No. so that can be pasted on multiple shipments.

• Pickup will be scheduled for next day, cut off time does not apply for these couriers

• Max package count- 20 

1 Master AWB and rest 19 child boxes (total 20 boxes)

• Max weight - 1000 kg

• Courier- Delhivery

• Tracking will be done through Master AWB number. Child AWB numbers will be generated as per the number of boxes (attached are the MPS labels for your reference) . Example if the seller ships 3 boxes, 3 labels will be generated. 1 label would have Master AWB and the rest will have Child + Master AWB

Further assistance :- 

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day

Nugget Ticket:-

• Phone number :- Calling number 

• Email :- Seller's registered email id 

• FCR :- Yes

• Issue category  :- Others

• Sub category :- Training Needed

• Issue Details :- NA

• Type :- Request

• Status :- Resolved 

• Courier Company :- NA 

• AWB Number :- NA 

• Subject :- Multi Packet Shipment Query

• Additional information :- NA 

• Request for call back  :- NA

• Please enter your number :- NA

• Group :-         Customer Support Call Center

• Agent :- Pratibha

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :- NA

• Name :- NA

• Description  :-