TAT will be 1-2 working days for further update after taking the BPR, as per nugget only.
If BPR is pending case will assign to LOPS along with the BPR Pending tag.
Actionables for NDR CB team
1. NDR CB team will try once to take BPR, incase of non-connectivity, NFCR to be raised to LOPS team with BPR pending tag in Nugget
2. If NDR CB team is unable to connect to Buyer and seller both, NFCR to be raised for delivery re-attempt. Inform the seller via email about non-contractibility and re-attempt request initiate.
Ticket Tagging:-
Seller User:- Seller's registered emai id
Channel:- Lops NDR & RTO
Agent Assign :- Auto Assign
Ticket Priority :- Low
Status :- Open
Subject :- Reattempt Request RTO NDR
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Shipment NDR & RTO
Sub Category :- Re-attempt Requested -RTO NDR
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
Seller User:- Seller's registered emai id
Channel:- Lops NDR & RTO
Agent Assign :- Auto Assign
Ticket Priority :- Low
Status :- Open
Subject :- Reattempt Request RTO NDR
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Shipment NDR & RTO
Sub Category :- Re-attempt Requested -RTO NDR
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA