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Dispute Desk SOP
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Shiprocket - Mitra
Product Highlight
ZOP
Shipcoin
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Shiprocket Quick- Inbound
Pickup process Update New
ONDC Support SOP
SR Promise
Shiprocket Exchange
KAM ( Call Back )
Shipment Delivery Dispute
Account Blocked
Escalation SOP
Email Canned Response
Partial COD
Instant COD
Shiprocket Audience Pro
Shipment SR Secure
Email Id Change
Power Statements
RevProtect
Quality Scores
Briefing Buddy
Tech Issue Details Assignment
Current Issue
Drone Delivery
NDR SOP POST NUGGET
EDD Update
Shopify Sync Issue
Call Script
IB- Inbound
OB- Outbound
C2C - Click 2 Call
Nugget Tagging
Dormant
Live
India Post
ONDC
Mobile Application Paths
Fastrr & Checkout
Arogyam
SR convert
Shiprocket X(International Shipment)
Shiprocket Ambassador Program
Pickup
Shipment Delivery Dispute
Same Day Delivery (SDD) & Next Day Delivery (NDD))
Buyer Desk SOP
In-Transit Damage
What's App Communication Module
Warehouse/Fulfillment Related
Delivery Boost
Rocket-box/Cargo Shipment
SR Engage
RTO Score
SMB
Hyperlocal
Ledger
CNP Sellers
Value Added Service ( VAS )
Notes to be added in Nugget ticket
Shipping Rates Reduction/Adjustments | Lite to Pro | Domestic Shipping
All Forms & Trackers
Buyer Call Handling-IB
RTO Escalation in Shiprocket
Quality Check
New FCR Tagging
SR Amplify
Minimum Recharge from 200 to 500
Recent Update-Till 17th Apr'23
Wallet Balance transfer Request
Auto Wallet Transfer
Return Shipment Delivery In-TAT
Return Shipment Delivery Out-TAT
Order Verification
OTP Based Delivery
Shyplite
Pickup (Connection-Dispute)
Pickup Freight refund Policy
Delivery -In TAT
Shipment Misroute
Delivery- Out of TAT
NDR Verification for RTO Shipment
RTO Shipment not received (out of TAT)
RTO without NDR
RTO-NDR SOP
Return Order
Early COD activation & benefits
Early COD Plan downgrade
COD Remittance - In TAT
Shiprocket Shivir
COD Handling Fee
COD remittance-Out of TAT
SAAS Plan (Upgrade)
SAAS Plan (Downgrade)
DC Address
Recharge Error/Issue
Channel Integration
Tech-Related- FAQ's
API Integration
Transfer Protocol
CSAT Script- Voice and Chat
Price Hike Delhivery
Post Ship upgraded to Brand Boost
Brand Boost - Updated Version of Post Ship
Ekart packaging guidelines
SR Support
Bluedart and Xpressbees Rate Revision
Insurance Claim
Pickrr Migration FAQ's
Weight Fraud Seller List
User Management (wanted to provide access to someone else) )
Ship Rocket Boost & Check out
Escalation Matrix for L1 & l2
Apology & Empathy statements
Sales Related
Estimated delivery timelines
List of products cannot be shipped
Logistics Transporter ID list
Add Package Images Feature
Bank Verification & Updation
Blue-Dart Activation
Order Cancellation
Change Label setting
COD to prepaid payment mode
OSLA Cases
EWAY Bill number
KYC
Lost Shipment
Multi Packet Shipment
Bank Unfreeze
SR Assured (Verified Seller)
Amazon Shipping 1kg, 2kg, 5kg on Shiprocket.
Packaging
Delivered not Received (DNR)
Postpaid service related
Split Shipment
Shiprocket SOP
DC Address
For Bluedart
BD Pin code wise DC Address 6th NOV (2).xlsx
For Delhivery
Updated till 31st May delhivery case (1).xlsx
For Ekart
Ekart Updated Facility mapper.xlsx
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