Opening : 

Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?

  System Check :-

1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM 

2) Inform seller about :-

You can change settings of label from the mentioned path:

• Settings > change label

1. Below mentioned changes can be done in label from Shiprocket account-

• Label print format

• Order value can be hidden from label except  Bluedart, Delhivery, Wow, DotZot, Professional, Gati and Shadowfax courier partner

• Your mobile number can be hidden from label except  Ekart and Bluedart courier partner

• Your address can be hidden from label except  Ekart and Bluedart courier partner

• Product name can be hidden from label only for XpressBees and Ekart courier partner

Note: 

The 6" x 4" size label will be used for all courier partners except Bluedart. 

2. Once the label settings are changed from your end, the changes will be applicable on shipments created after updating the changes

Further assistance :- 

Is there service related anything else I can help you with ?

Closing :-

Thank you for calling Shiprocket. Have a nice day

FD Ticket:-

• Phone number :- Calling number 

• Email :- Seller's registered email id 

• FCR :- Yes 

• Issue category  :- Others 

• Sub category :- Others 

• Type :- Others 

• Status :- FCR-Resolved 

• Courier Company :- NA 

• AWB Number :- NA 

• Subject :- Change Label settings

• Additional information :- NA 

• Request for call back  :- NA

• Please enter your number :- NA

• Group :- Customer Support Call Center

• Agent :- Pratibha

• LOPS action :- NA

• FOPS action :- NA

• Tech support actions :- NA

• Name :- NA

• Description :-