Opening :
Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?
System Check :-
1) Copy link from SPARK & paste it in new tab / Click on Internal ICRM
2) Inform seller about :-
You can change settings of label from the mentioned path:
Settings > change label
Below mentioned changes can be done in label from Shiprocket account-
Label print format
Order value can be hidden from label except Bluedart, Delhivery, Wow, DotZot, Professional, Gati and Shadowfax courier partner
Your mobile number can be hidden from label except Ekart and Bluedart courier partner
Your address can be hidden from label except Ekart and Bluedart courier partner
Product name can be hidden from label only for XpressBees and Ekart courier partner
Note:
The 6" x 4" size label will be used for all courier partners except Bluedart.
Once the label settings are changed from your end, the changes will be applicable on shipments created after updating the changes
Further assistance :-
Is there service related anything else I can help you with ?
Closing :-
Thank you for calling Shiprocket. Have a nice day
Nugget Ticket:-
Seller User:- Seller's registered emai id
Channel:- Customer Support Call Center
Agent Assign :- Pratibha
Ticket Priority :- Low
Status :- Resolved
Subject :- Change Label Setting
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- Yes
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- Other
Sub Category :- Other
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA