Arogyam FAQs

Q.8) Why have these changes has been made?

Answer - Secure option is available at competitive prices. However cost of securing shipments is significantly lower than risk borne in case of processing non secure shipments.

Q.9) What should I do if my product category doesn’t fall under the SR Secure Category?

Answer - Product categories covered under secure are aligned as per risk coverage offered by courier partners. New categories can only be added in Secure post courier alignment.

Q.10) What are the documents that I need to submit while filing a claim for my Secure shipment that is lost or damaged?

Answer - Following documents are required to file a claim against secure shipment -

●     Seller PAN no/Aadhar no

●     Product details

●     Images in case of damaged products.

●     Purchase Invoice/GST invoice

Q.11) How long will it take to settle the claim for lost shipments ?

Answer -

i.) For Secure Shipments valued Rs.5000  marked as lost and secure the full amount will automatically processed into seller's wallet with in 5 to 7 business days. Please be aware that such cases can be identified by the "Sr Secured" tag in ICRM, specifically under the shipping charges option .

In the event that a shipment exceeds a value of 5K and is secured, it will undergo the final claim settlement process with our insurer. Such cases can be identified by 'Symbo'. Their TAT for resolution in such cases is estimated at 15 to 20 working days.

ii.) Un-secure Shipments - Within 5-7 days  

Example with Scenarios:

Current Scenario:

Lost/Damage:

UnSecured claim - Rs.5000 or Order value (Whichever is lower)

Claim Eg:

Shipment AOV of 6000 - Rs.5000 claim to be paid

Shipment AOV of 4000 - Rs.4000 claim to be paid

>Rs. 5001: Secure your shipments with an additional amount.

New Internal Programme >>>>> Arogyam:

Lost/Damage:

UnSecured claim -

Forward Shipment: Rs.5000 or order value (Whichever is lower).

RTO Shipment: Rs.5000 or 40% of the order value (Whichever is lower).

RVP Shipment: Rs.2000 or 50% of the order value (Whichever is lower).

Claim Eg: (FW)

Shipment AOV of 6000 - Rs.5000 claim to be paid

Shipment AOV of 2000 - Rs.2000 claim to be paid

(RTO)

Shipment AOV of 6000 - Rs.5000 claim to be paid (Rs. 5000 / Rs. 4800@80%)

Shipment AOV of 2000 - Rs.1600 claim to be paid (Rs. 5000 / Rs.1600@80%)

(RVP - Reverse Pickup) - (“SR Secure not available”)

Shipment AOV of 6000 - Rs.2000 claim to be paid (Rs. 2000/ Rs. 3000@50%)

Shipment AOV of 2000 - Rs.1000 claim to be paid (Rs. 2000/ Rs.1000@”50%”)

>Rs. 2501: Secure your shipments with an additional amount.(Optional & only available for Forward & RTO Scenarios)

This is applicable for shipments created on or after 5th of Jun’23.