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FAQ's regarding International Shipments :-
Question :- What are the available courier partners for Pickup and Delivery
Answer -
Pickup Couriers - Bluedart, Delhivery
Delivery Couriers - SRX VCN - (Virtual courier network),Aramex, DTDC
Question:- What are the delivery timeline in SRX Premium, SRX Express, SRX Priority
Answer :-1.SRX Premium
VCN- Virtual Courier Netwrok
Delivery in 10-12 days
2.SRX Express
Aramex
Delivery in 6-8 days
3.SRX Priority
Aramex
Delivery in 8-10days
Question :- Is shiprocket X is live for all the sellers
Answer :- Yes
Question :- Sellers can ship to how many countries
Answer :- 20+
Question :- What are SRX USPs
Answer :-
Starting rates @Rs 299/50gm
Global reach of 200+ countries ( confirmed from Sachin)
100% Tracking
KAM will be assigned
Security Claim =<5k
Single & Easy Interface
End to end shipment visibility
Express delivery
100% tracking update via Message, E-mail & whatsApp
Question :- What are required to do international shipment
Answer :-
IEC code for CSB IV
IEC & AD code required for CSB V
Question :- How can prospect check the price for the servicable countries
Answer :- Seller can follow the path :-
Website->International Shipping->resources->shipping rate calculator
Question :- What If the shipment gets " LOST"
Answer :- 5K or invoice value, whichever is low
Question :- Is Return, RTO a part of this product
Answer :- No
Question :- Is COD a part of this product
Answer :- No
Question :- Is B2B International available with SR ?
Answer :- No
Question :- Minimum weight
Answer : 50 Gm.
Question :- Maximum Weight
Answer :- 30 KG
Question :- What will be the source and destination custom charges and how/who will pay the charges
Answer :- Country wise capping, seller will not be able to create the order, example- 800 dollar for US
Question :- Which AWB will be visible to Buyer ?
Answer :- Shiprocket AWB
Question :- Which AWB will be visible to Seller ?
Answer :- Shiprocket AWB
Question :- What is RTO means in status RTO Initiated against AWB
Answer :- Shipment RTOd from warehouse to seller's pickup location
Question :- Are we offering International NDR process ?
Answer :- No
Question :- Can we share LM AWB with seller if asks for ?
Answer :- Yes
Question :- From where Seller can get IEC Code ?
Answer :- Seller can get IEC code from DGFT.gov.in
Question :- From where Seller can get AD Code ?
Answer :- From Self bank
Question :- What are the available market place
Answer :-
Shopify
ebay
Magento
Woocommerce
Amazon
Amaxon global selling
Opencart
API
Question :- What is CSB IV & V shiment
Answer :-
Sample , Gift mode- comes under CSB IV shipppings.
All commercial shippings comes under CSB V
Question :- What will be the commercial shipping limit for CSB IV 7& V shiment
Answer :-
CSB IV - up to Rs. 25000
CSB V - up to Rs. 5,00000
Incase the shipment is larger than the mentioned limits, SRX can arrange pickup however it will depend on network, carrier of source and destination country
Question :- What all are available couriers in India & International
Answer :- We have our own SRX VCN (Virtual Courier Network), Aramex, DTDC, Oneworld etc.
Question :- What is LUT
Answer :-
Letter of Undertaking is the full form of LUT
Such cases are to be routed to Sanchit Khanna
Seller can upload Signature and stamp at the KYC process and from Invoice preferences in Setting
If shipment is not delivered after 60days of pickup then shipment will be marked as LOST
Question :- What is IOSS code
Answer :- This is required for European countries for the shipment above 150 euro value for custom clearance, seller can get it from market place or from website agent
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