Embedded Files
CRM Flow.xlsxSRX OB Sales Script
Good morning /Good Afternoon/evening my name is Karuna, and I am calling from Shiprocket’s International team.
Am I speaking with the (Customer name)? This call is to seek your business’s international shipping requirement with Shiprocket.
Is this the correct time to speak with you?
If yes: - Continue with the current script
If interested but can’t discuss it right now: - ask for the callback date & time
If Not Interested ask for the reason - May I know the reason why you are not interested - capture the reason from drop-down
“ Thanks for giving your valuable time Sir/Ma’am, have a great day”
Information – “I would like to inform you that we have launched our cross-border shipping service - Shiprocket X, which will help you simplify your international shipping.
Are you currently sending any international shipments or planning to begin selling outside India?
If yes for international business, then continue for international pitch
If yes for planning to sell, pitch international for the future and close with the following note
That’s great to hear that you are planning to sell internationally. Whenever you start international sales, you can tie up with our cross-border shipping service - Shiprocket X. Please visit our website, www.shiprocket.in, and we would be happy to assist you.
If No for international shipments or planning to sell, ask
Do you do domestic shipping?
If yes, then ask for monthly shipments
May I know your monthly domestic shipment?
If less than 100 - suggest to signup Shiprocket for domestic shipment, Sir/Ma’am in that case, I would request you to please sign up on our website – www.shiprocket.in, and you can use our platform to do your domestic shipments as well.
if more than 100, the lead is to be passed to the SR Sales team. That’s great, Sir/Ma’am, I would like to inform you that we do our business for domestic shipments as well, If you are interested, then I can arrange a call back from our sales experts, and they will guide you further
Capture lead on ICRM
International Pitch
That’s great, Sir/Ma’am; I would like to inform you that, at Shiprocket X (Share USPs)
* We deliver international shipments within 8-10 business days with 100% tracking for you and your buyers via email/WhatsApp/SMS.
* We cover more than 200+ countries and territories for international delivery
* We provide both express and standard courier modes.
* We will assign a dedicated key account manager for you, who will be taking care of all your concerns.
* We also provide shipment security against loss and damage, wherein you can claim upto 5 thousand of your shipment value in case your product is lost or damaged during transit. The amount gets credited to the Shiprocket wallet in 3-5 working days.
*Our freight charges starts with 299Rs per 50gm packages.
*Product will be picked up from your convenient location - office or warehouse; you can create the shipment easily through Shiprocket mobile app or our platform.
* You can easily check the applicable freight charges from our website, www.shiprocket.in and locate the rate calculator under resources.
Qualifier questions:-
To proceed further, I would like to have few pieces of information from you, May I
· Know whether you have an IEC code. (In case the prospect does not have an IEC code, inform - I would like to inform you that the IEC code is a mandatory document for international shipment, you can reach us whenever you have the IEC code. You can apply for an IEC code from DFGT.gov.in )
· Know how many international shipments you do in a month
a. <10
b. 10-50
c. 51-100
d. 101-150
e. 151-500
f. 500>
· What is your product category?
a. Clothing & Accessories
b. Handicraft
c. Health & beauty
d. Home & furnishing
e. Business Industrial
f. Auto & collectibles
g. Imitation Jewellery
h. Others
· Know currently who is your shipping partner.
a. India post
b. FedEx
c. DHL
d. ShipMax
e. DTDC
f. Delivery
g. Aramex
h. Shipglobal
i. Nimbus post
j. Others
· Know through which platform you are doing your international shipping right now. –
a. Market places- amazon,eBay, Etsy, Shopify,
b. Own website,
c. Others -( Multiple options can be selected)
· May I know whether you have any website or online store? -Yes/no (no need to capture details)
· May I know your alternative contact number- capture details
Sir/Ma’am, further I am sharing your details with our international shipping experts, and they will connect with you within the next 24hrs to get you onboard on Shiprocket. Mention as “HOT Lead “
Closing- Thanks for giving your valuable time; looking forward to having business with you, have a great day ahead.
Report abuse