Shiprocket SOP - November 2020

Get Call Details in NDR History

To give you additional control over your undelivered orders and process them better, we now offer you the field executive’s call and location details in the NDR history. This update can particularly help you in eliminating fake delivery attempts by cross-checking the details of the call and the executive’s location.

Here is how you can access these details in the Shiprocket panel –

Got to → Shipments → Process NDR

Under any undelivered order, click on the ‘Show History’ icon

Next, you can find the FE Call Details and FE Location under separate columns.

A New Courier Partner for Processing Returns – Delhivery Reverse

Welcome on board Delhivery Reverse, our newest courier partner for processing return orders. Now assign delivery reverse for arranging pick-ups from your customer’s doorstep and process return orders in a much smarter way.

To start using Delhivery Reverse, go to the returns tab, add a return order, or process an existing return order and choose Delhivery Reverse from the list of courier partners suitable for your return shipment.

Major Update in Pickup Cut-Off Timings

There have been significant changes in the pickup cutoff timings for several courier partners. Check it out below.

For context, pickup cutoff timing refers to the time of day after which the courier partner will not process any pickup requests the same day. Consider it like the timing for the last pickup. So, if your scheduled pickup falls before the cut-off time, your pick up will be processed the same day or else, the next day.

Here are the updated pickup cutoff timings for a few courier partners –

Ecom Reverse – 6 AM
Shadowfax Reverse – 10 AM
Amazon- 09:45AM(Pick up - 10:00am-13:00pm), 12:45pm(Pick up13:00pm-16:00pm)
Xpressbee – 11 AM
Ecom Express – 11 AM
Blue Dart – 11 AM
DTDC – 11 AM
FedEx – 11 AM
Delhivery – 11 AM
All Delhivery 10kg & 20kg Orders – Pickup will be scheduled the next day
Delhivery Reverse – Pickup will be scheduled the next day

Cancel Or Reassign Shipments At The Manifest Level

Not satisfied with the courier partner you have assigned for your shipment or want to cancel an order from your shipment? Now you can easily reassign a courier partner or cancel an order even at the manifest level. Choose only the best and most suitable for your orders.

Under the ‘Manifest’ tab in the Orders section, click on the manifest ID of the shipment for which you want to reassign the courier.

Here you will find the orders associated with the manifest. Simply click on reassign or cancel for the order you wish to cancel or re-assign.

Here’s What Is New In the Shiprocket Mobile App

Along with the Shiprocket panel, we have also made some changes to the mobile app. A few of the new improvements include –

Add up to Rs. 5 lakhs in your Shiprocket wallet from your mobile app

Cancel orders and shipments right from the mobile app
When you cancel an order, both the shipment and order are canceled and money is refunded in 2-3 business days. In case the shipment is canceled, the amount is refunded immediately, following which the order moves to a new status, and you can assign a new courier.

3. Get the support phone number from the FAQ section in the app. Easily reach us in case of any query!

4. Choose the courier partner based on the mode of shipping you prefer. Get a distinct division for air, surface, and hyperlocal courier services for courier recommendations.

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