Charges(Engage)

SR Engage Charges will be - Default Engage Charges are 6.99+ GST per shipment.

What will be charges for Engage service ?

Ans. This is Pre-ship service and verifications are available as:-

• WhatsApp - 

• IVR

• Manual calling – Charges will appear as outbound care charges as 12Rs  per connected calls

Invoice - Invoice will be separate for SR Engage (Engage – 7th of every month).

1. What will be the billing cycle and how deduction will happen ?

Ans - Billing would be real time, Invoice would be shared on 7th of every month, and charges will be applicable based on service usage date not activation date ( after trail days completion )

 Invoice will be separate for SR Engage and SR freight ( Engage – 7th of every month and SR will be 10-15 & 16to 31st.)

Note - 

For Engage Invoice related concern :- 

Please assign the tickets to Garima under the FOPS group 

TAT - 48 hours to resolve the concern 

For priority resolution e-mail can be marked "planactivation@shiprocket.com" by TL's or Managers copying Karuna/ Abhishek.