Embedded Files
If seller want to activate SR- Engage service then:-
Advisor VOC- Sir/Ma'am, I am arranging a call back from Engage team for activation and will request you to please wait for 24-48hrs for call back.
The tickets should have below details:-
1. Company ID
2. Contact Person Name
3. Contact Number
4. VOC of seller
FD Ticket (For Activation and Deactivation or Call back from Engage Team):-
- Select User :- Seller's registered emai id
- Channel :- Customer Support Call Center
- Channel Email :- NA
- Agent Assign :- Rajan
- Ticket Priority :- Low
- Subject :- SR Engage Activation Required
- Body :- NA
- Private Notes :- NA
- Tags :- As per Center
- Phone :- Calling number
- Source :- Phone / Chat
- Type :- Query
- FCR :- NFCR
- Escalation Desk/ORM Tag :- NA
- VOC :- Seller wanted to get SR engage to be activated
- SR Issue Category :- SR_Engage
- Sub Category :- Activation Request
- Issue Details :- NA
- Courier Name :- NA
- AWB Number :- NA
- Multiple AWB Number :- NA
- Multiple Case Scenario :- NA
- Shipment Status :- NA
- Jira Link :- NA
- KAM Action Flag :- NA
What is the process if seller wants to discontinue this service ?
Ans- We will try to retain the seller by sharing USPs, if still seller is adamant then we will take the deactivation request and provide TAT for 24-48hrs ( assign ticket to Customer support Call Center - Rajan, will also mention the reason for deactivation)
Report abuse