FAQs(Delivery  boost)

FAQ's

1. What is Delivery Boost?

A: Delivery Boost is a smart AI backed feature that helps you communicate with the buyer for your order delivery confirmation. AI initiates the delivery failure message to the customer and seeks confirmation to ‘reattempt delivery’. Shipments that get delivered on ‘reattempt request’ are considered as a Delivery Boost shipment.

2. What are the features and benefits of Delivery Boost ?

By enabling Delivery Boost, you get access to features:

●     AI-backed buyer communication via WhatsApp

●     On panel call buyer option

●     Visibility of extra revenue earned

●     Multiple channels to receive delivery validation from Buyers: WhatsApp, SMS, IVR, Manual Call

You’ll get to enjoy benefits:

●     Increased revenue & delivery conversion

●     Reduced manual effort on customer calls

●     Reduced chances of return-to-origin (RTO)

3. How can I join Delivery Boost?

To join delivery boost from NDR Dashboard, follow the listed below steps:

Step 1: Go to the Delivery Boost option of your Shiprocket account.

Step 2: A pop up will appear on your screen, you can click on the Join Now button to enable delivery boost for your account.

Step 3: If you have crossed the pop up without clicking on Join Now button, then click on Join Now button appearing on your screen now.

Step 4: Once you click on the button, you will be activated on the fast track to boost extra revenue

To join delivery boost from Settings, follow the listed below steps:

Step 1: Go to the Settings option of your Shiprocket account.

Step 2: Navigate to the delivery boost option available under the shipment features.

Step 3: Click on Enable Delivery Boost button to activate delivery boost for your account.

4. How I can try the Demo of Delivery Boost?

Step 1: Go to the Delivery Boost option of your Shiprocket account.

Step 2: A pop up will appear on your screen, you can click on the Explore Demo button to take the demo. 

Step 3: If you have crossed the pop up without clicking on Explore Demo button, then click on Try Demo button appearing on your screen now.

Step 4: Enter a mobile number with an active whatsapp account and click on send button.

Step 5: Now, go and check your whatsapp account as you must have received the demo messages.

Step 6: In case you have not received the message, you may click on ‘Resend’ or change the mobile number if an incorrect number is entered.

5. How will I be charged for using the Delivery Boost service?

You will be charged for using the Delivery Boost service based on the extra revenue earned.

The extra revenue is calculated as the order value of the shipments that is raised in NDR.

●     If the shipment is successfully delivered on the buyer's reattempt response, you will be charged.

●     However, if the shipment is not delivered on the buyer's reattempt response or the buyer has responded with a return request, you will not be charged.

6. How to check if the shipment delivered is a Delivery Boost shipment?

To check if the shipment delivered is a Delivery Boost shipment, look for the ‘Delivery Boost’ flag below the AWB No. If it is present, it means it is a Delivery Boost service delivery.

Additionally, you can view the AWB wise revenue earned and the charges applicable on it in the shipment details.

7. What is the extra revenue & how will I know when I saved RTO cost or generated revenue?

Extra revenue earned is the order value of the shipment that was delivered on buyer’s reattempt request.

Follow the listed below steps to know how much RTO Cost you saved and the revenue you generated so far:

Step 1: Go to the Delivery Boost option of your Shiprocket account.

Step 2: Navigate to the ‘Delivered’ tab and click on More Filters option.

Step 3: Select Delivery Boost and click on Apply Filters button. Now, you can check the list of all the deliveries and amount to the RTO cost saved and calculate the total savings or revenue generated.

8. Can I switch back to NDR Buyer Flow?

You cannot switch back to NDR Buyer Flow as it is now known as Delivery Boost.

9. What if I do not use Delivery Boost?

If you choose not to use Delivery Boost, you will no longer have access to the following benefits:

●     AI-backed buyer communication through WhatsApp

●     Option to call buyers directly from the panel

●     Visibility of additional revenue earned

●     Multiple ways to receive delivery validation from buyers including WhatsApp, SMS, IVR, and manual call.

You will only have the ability to handle NDRs by:

●     Requesting a reattempt

●     Requesting a reattempt for fake attempts

●     Requesting RTO

●     Uploading NDRs in bulk

●     Downloading NDRs

10. How can I enable or disable Delivery Boost?

To enable Delivery Boost, follow the listed below steps:

Step 1: Go to the Delivery Boost option of your Shiprocket account.

Step 2: A pop up will appear on your screen, you can click on the Join Now button to enable delivery boost for your account.

Step 3: If you have crossed the pop up without clicking on Join Now button, then click on Join Now button appearing on your screen now.

Step 4: Once you click on the button, you will be activated on the fast track to boost extra revenue

To join delivery boost from Settings, follow the listed below steps:

Step 1: Go to the Settings option of your Shiprocket account.

Step 2: Navigate to the delivery boost option available under the shipment features.

Step 3: Click on Enable Delivery Boost button to activate delivery boost for your account.

To disable Delivery Boost, follow the listed below steps:

Step 1: Go to the Settings option of your Shiprocket account.

Step 2: Navigate to the delivery boost option available under the shipment features.

Step 3: Click on Disable Delivery Boost button and you are done.

11. What will be the invoice cycle of Delivery Boost?

The invoice cycle of Delivery Boost is once a month and will be generated in the first week of the month.

12. Will I be charged for the Delivery Boost trial period?

No, you will not be charged for the Delivery Boost trial period. The charges will only be applicable if you opt-in to continue the service after the trial period has ended.

13. Will I be charged when the Delivery Boost trial period has ended?

No, you will not be charged when the Delivery Boost trial period has ended. The service will not be automatically enabled once the trial period is over. Charges will only apply when you choose to enable the Delivery Boost service.

14. How to check the number of days remaining in the trial period?

To check the number of days remaining in the trial period, you can simply log into your Delivery Boost Dashboard and look above the ‘Try Demo’ option. There you will see the date when your trial period ends.