Tagging & Scenarios
Embedded Files
Nugget Ticket(For existing seller )
Seller User:- Seller's registered emai id
Channel:- Customer Support Call Center
Agent Assign :- Own Name
Ticket Priority :- Low
Status :- Resolved
Subject :- International Shipping
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- Yes
Escalation Desk/ORM Tag :- NA
VOC :- ( Mention seller and advisor VOC )
SR Issue Category:- International Shipping
Sub Category :- General Query
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
Nugget Ticket(For New seller- if Pipedrive is available )
Seller User:- Seller's registered emai id
Channel:- Customer Support Call Center
Agent Assign :- Own Name
Ticket Priority :- Low
Status :- Resolved
Subject :- International Shipping
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- Yes
Escalation Desk/ORM Tag :- NA
VOC :- NA
SR Issue Category:- International Shipping
Sub Category :- General Query
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
Nugget Ticket(For New seller if pipedrive option is not available )
Seller User:- Seller's registered emai id
Channel:- International Shipping Query
Agent Assign :- Abhishek Rakecha
Ticket Priority :- Low
Status :- Open
Subject :- International Shipping
Body:- NA
Private Notes :- NA
Phone:- Calling number
Source:- Phone / Chat
Type:- Query
FCR:- NFCR
Escalation Desk/ORM Tag :- NA
VOC :- ( Mention seller and advisor VOC )
SR Issue Category:- International Shipping
Sub Category :- General Query
Issue Details :- NA
Courier Name:- NA
AWB Number :- NA
Multiple AWB Number :- NA
Multiple Case Scenario :- NA
Shipment Status :- NA
Jira Link :- NA
KAM Action Flag :- NA
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