Operation Management

Lecturer: Chiung-Lin Liu (劉穹林)

Email: realsky@mail.ntou.edu.tw

Phone: (02)24622192#3425

Course ID: M7301664

Credits: 3

Objective:

This module draws upon the latest techniques, systems and thinking in production and operation management. The module develops, applies and consolidates learning through solving problems relating to the real world of production and operation management.

Course Prerequisites: None

Outline:

Week 1-5: Introduction to Operations and Supply Chain Management; Strategy and Sustainability; Product and Service Design; Strategic Capacity Management

Week 6-11: Process Analysis; Production Processes; Service Processes; Six-Sigma Quality

Week 12- : Supply and Demand Planning; Enterprise Resource Planning Systems; Demand Management and Forecasting; Sales and Operations Planning; Scheduling; Constraint Management

Teaching Method:

1. Students need to prepare their own laptop with Windows 7 or later

2. Lectures on theoretical concepts, illustration by case studies discussion

3. Paper reading and presentation

Reference:

Operations and Supply Chain Management (16th Edition) by F. Robert Jacobs, Richard Chase (2020) Operations and Supply Chain Management (14th Edition) by F. Robert Jacobs, Richard Chase (2014)(http://highered.mheducation.com/sites/0078024021/information_center_view0/index.html)

Course Schedule (subject to change):

Week 1-5 Introduction to Operations and Supply Chain Management Strategy and Sustainability Product and Service Design Strategic Capacity Management

Week 6-11 Process Analysis Production Processes Service Processes Six-Sigma Quality

Week 12- Supply and Demand Planning Enterprise Resource Planning Systems Demand Management and Forecasting Sales and Operations Planning Scheduling Constraint Management

Evaluation:

1. Midterm presentation (40%)

2. Final presentation (40%)

3. Class attendance (20%)