Embedded Files
The Driver Refused Or Neglected To Work On An Order That Has Been Assigned To Him
Investigation
Reviewing The Complaint Email
Reviewing The Complaint Email
Check the email sent by the operations team detailing the entire incident
Reach out to the operation team for more details incase there was not enough details regarding the violation to have a better understanding.
Call the driver to investigate the reason he refused the order
Action
Case Is Not Valid
Case Is Not Valid
____________________________________________________________________
No Action Will be taken against the driver
Mark the complaint as "Invalid" in the tracker sheet, see here how
Case Is Valid
Case Is Valid
_____________________________________________________________________
Check the driver's violation history, see here how
Open the Coaching & Deduction Scheme as shown below
Open the "LC Coaching & Deduction Scheme"
Find the violation under "columns B & C"
You will find the required action depending on the instance number, like the example shown below.
Depending on the driver's history take one of the below actions
Coaching & Deduction
Call the driver and educate him coach him that it is not acceptable to refuse to work on an order for no valid reason, as this is his duty
Apply the relevant deduction depending in the number of instances, see here how to apply deduction
Educate the driver about the amount of the deduction
Termination
Send and Email to both HR & Legal team with the details of the case
abdallah.diab@aboughalymotors.com
No further action is needed
Update the tracker with the action taken against the captain, see here how
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