I Didn't Receive The Payment Link

If the customer is mentioning that he/she didn't receive the payment link, you need to first investigate the reason.

• Confirm the customer's email - If the customer's email is wrong or has a typo, this will cause the payment link to not reach the customer.
  If there is a typo or the email is wrong or the customer mentions that this is an old email address he/she no longer have access to, acquire the correct email from the customer and correct the email on the customer's account, resend the payment link, and confirm with the customer that he/she recieved the payment link email

• The customer may have to check the Spam or Junk, or Unwanted Email folder in their email to check for the link