Loyality Points Issue

Loyalty Point was deducted on a "Pending Payment" ride

Loyalty Point was deducted on a "Lost Business" ride

Points exist, and it is activated for payment, but I don't see a discount on the ride amount if the app

Partial Usage of Points

Submit Complaint. 

inform the the customer that the concerned team will contact him within two working days. 

Negative Number of Points

The customer booked repetitive rides, and points were deducted from the second ride in a negative form

Submit Complaint.

inform the the customer that the concerned team will contact him within two working days.