Loyality Points Issue

Loyalty Point was deducted on a "Pending Payment" ride

Loyalty Point was deducted on a "Lost Business" ride

Points exist, and it is activated for payment, but I don't see a discount on the ride amount if the app

Partial Usage of Points

Escalate the case to Kholoud Hemmat to take the needed action, as this is a technical issue

Negative Number of Points

The customer booked repetitive rides, and points were deducted from the second ride in a negative form

Escalate the case to Kholoud Hemmat  for visibility 

Educate the customer with the details of what happened and inform him/her that the points will recover once he/she take a ride to reflect as royalty points  on his/her account