Embedded Files
The Customer Is Complaining That He/She Is Not Receiving Our OTP When Signing Up
If the customer is complaining that he/she is not receiving the OTP, follow the steps below before escalating:
Search the attached file for the customer’s mobile number.
If the number exists in the file, this means the customer has a fixed OTP.
Guide the customer as follows:
Wait until the 60-second timer on the OTP screen finishes.
Press “Resend OTP.”
Enter the following fixed OTP: 123456.
2. If the number is not listed in the file, please proceed with the normal troubleshooting/escalation process. submit a ticket to the complaint team and they will reply within the day from 9AM to 5 PM.
For Foreign Numbers, we will no longer be able to create a fixed OTP so the only solution is for the customer to click ‘Resend OTP’ from their end, until an OTP is received.
Contact Reason
Contact Type 1: Account Administration
Contact Type 2: Signup Issue
Contact Type 3: OTP Issue with International number
Submit a Freshdesk complaint using the steps shown here
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