Embedded Files
The Customer Complains That The Car Is Not Clean
If the Ride Is a Personal Package ("2 - 4 - 6 - 8" Hours) long ride, Reach out To The OPS Team To Ask For Replacement, If Available Inform The Customer With The Availability Of A Replacement
Action
Contact the customer for handling and documentation of the incident
Escalate the case to the L&D team with a full description for investigation and driver action, Forward the case to the fleet team "lc.fleet@aboughalymotors.com" in the same Email.
If the customer provided evidence for this driver violation, then compensate the customer according to the Compensation Matrix
If no evidence is provided, you need to check the customer's complaint history and whether he/she is a compensation seeker or not.
If the customer is a compensation seeker
DO NOT COMPENSATE
If the customer's history is clear with no issues
Compensate the customer according to the Compensation Matrix
To compensate the customer follow the steps shown here
If the customer requested to block any future pairing between him/her and the driver, follow the steps shown here
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