Payfort Payment Status

• We have released the authorized amount. It usually reflects instantly but could take a couple of days on the banks end. 

Please note that the amount may be captured partially depending on the scenario, such as:

• Cancelling outside the safe time but within the initial part of the cancellation window

• No dynamic pricing, waiting fees, or extra charges applied to the ride

In such cases, only the applicable fees will be captured, and the remaining authorized amount will be automatically voided. Therefore, in Payfort, you will only see the captured amount, while the voided portion will not be displayed.

• We have released the authorized amount. It usually reflects instantly but could take a couple of days on the banks end. 

• We would like to inform you that the trip fees have been refunded from our side to your bank account and usually it takes around 5 working days depending on the bank. 

• Please stick to the transaction's status on Payfort to avoid filling an invalid complaint. 

• In case the customer insisted that we deducted an amount however it shows refunded or void, please provide ethe customer with the reference number of the transaction as shown in the below:

• No need to file a complaint and if the customer still not convinced ask him to get a bank statement to be able to escalate the case to avoid filling an invalid complaint "Payment Issue Related".

• Once you click on the Fort ID, you will be directed to the Transaction Details page. The most important details on this page are: 

1. Processor Response Code

2. Acquirer Response Message

3. More Information

4. Issuer Name

5. Issuer Country

The card can be blocked due to multiple failed payment attempts, such as entering an incorrect CVV, suspected fraud, or exceeding the daily transaction limit.

• For national cards: the card will be blocked after 10 failed attempts.

• For international cards: the card will be blocked after 5 failed attempts.

  1. Once a transaction is blocked by the fraud check, the card will usually remain inactive for 24–48 hours, depending on the bank’s policy.

  2. During this period, the customer will not be able to complete new transactions using the same card.

  3. The customer will need to either use a different card or wait until the blocked card is automatically reactivated. 

Note: You can identify multiple failed payment attempts by checking the customer's trip history, if there are 10 rides marked as "Pending Payment", this usually indicates repeated failures.

Reply: "Send it in two separate messages."

Your card has been temporarily blocked by the bank’s security check. It will automatically be reactivated within 24–48 hours, depending on your bank. 

Alternatively, we can book the ride on your behalf and send you a secure payment link. By completing the payment through this link and entering your CVV, you can avoid the transaction being blocked.