Embedded Files
The Customer Is Complaining That The Driver Wasn't At The Location And This Caused Unjsut Waiting Amount
The Customer Is Complaining That The Driver Wasn't At The Location And This Caused Unjsut Waiting Amount
Find the waiting policy here
Investigation
1- From the ticket list, press on details
2- Press on "Action Log", the driver picked up the customer
You need to be aware of the below in order to properly investigate the ride:
Click on "Details" to view:
Route Details
Pick Up Date Time
Ticket Status Log:
Actual Pickup Date
Validation: In the above example you have to compare the below
Pick Up Date Time: Pickup time that the customer choose 10:15 AM
Actual Pickup Date: The driver picked up the rider at 10:39 AM (29 minutes well after the trip starting time)
Submit a Freshdesk complaint using the steps shown here
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