Embedded Files
The Customer Complains That The Car Seat Is Broken or Uncomfotable
If the Ride Is a Personal Package ("2 - 4 - 6 - 8" Hours) or a long ride, Reach out To The OPS Team To Ask For a replacement, If available inform The Customer With The Availability Of A Replacement
In case the customer's complaint is regarding the seats being too stiff or uncomfortable, handle the customer following the below steps the customer can be compensated only once time as a good well, always check the history of the customer's compensations before you compensate
Action
Contact the customer for handling and documentation of the incident
Escalate the case to the L&D team with a full description for investigation and driver action, Forward the case to the fleet team "lc.fleet@aboughalymotors.com" in the same Email
If the customer provided evidence for this driver violation, then compensate the customer according to the Compensation Matrix
If no evidence is provided you need to check the customer's complaint history and whether he/she is a compensation seeker or not.
If the customer is a compensation seeker
DO NOT COMPENSATE
If the customer's history is clear with no issues
Compensate the customer according to the Compensation Matrix
To compensate the customer follow the steps shown here
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