Embedded Files
The Customer Complains That The Car AC Is Weak or Not Working
If the Ride Is a Personal Package ("2 - 4 - 6 - 8" Hours) or a long ride, Reach out To The OPS Team To Ask For a Replacement, If Available Inform The Customer of the Availability Of A Replacement
If the customer refuses to continue the ride a replacement should be provided
Action
Contact the customer for handling and documentation of the incident
Escalate the case to the L&D team with a full description for investigation and driver action, Forward the case to the fleet team "lc.fleet@aboughalymotors.com" in the same Email
Check the customer's complaint history and whether he/she is a compensation seeker or not.
If the customer is a compensation seeker
DO NOT COMPENSATE
If the customer's history is clear with no issues
Compensate the customer according to the Compensation Matrix
To compensate the customer follow the steps shown here
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