Change Ride Status Issues

The customer is complaining about waiting fees and he/she mentioned that he/she took the ride on time and was not late, yet you found that the driver started the ride after the actual pickup time

• Escalate the case to the L&D team.

• Forward the case to the finance team - (hhamdy@sixt.com.eg / ielamir@sixt.com.eg) to refund the amount to the customer

• Escalate the case to the L&D team.

• Refund the waiting fees.

• Forward the case to the finance team - (hhamdy@sixt.com.eg / ielamir@sixt.com.eg) to refund the amount to the customer

• Escalate the case to the L&D team.

• Refund the waiting fees.

• Forward the case to the finance team - (hhamdy@sixt.com.eg / ielamir@sixt.com.eg) to refund the amount to the customer