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The Customer Is Requesting Cancellation for A Limousine Ride
Check if the cancellation is being done at the safe time "before the pickup time by 24 hrs minimum" meaning the the customer will not be charged for the cancellation, please check the Cancellation Policy and Guidelines
If the cancellation is being done within the safe time ask the customer for the reason for cancellation for documentation the proceed with the cancellation steps below ⬇️
If the cancellation is being done outside the safe time, educate the customer with the Cancellation Policy and Guidelines and that he/she will be charged accordingly, if the customer still insists on cancellation, ask the customer for the reason for cancellation for documentation the proceed with the cancellation steps below ⬇️
Limousine rides can not be cancelled from the customer app
If the customer didn't mention the reason of cancellation, it is mandatory to ask the customer for the reason.
If it is due to an issue or complaint, try providing the customer with a solution depending on the issue type.
Cancellation
Cancellation
Hover over "Operations"
Click on "Rentals & Limozeenak"
3. Delete the date in the "To Date" field
4. Add the customer phone number in the "Customer Mobile" field. Use the format shown in the below image
5. Click on "Search"
6. Click on "Update Status"
7. Click on the "Choose Status" field
8. Click on "Cancelled"
9. In the "Comment" field, add the cancellation Reason
10. Click on "Update"
In case of cancellation even if within the safe time always request a refund
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