Unavailability While Booking 

1. Use the below script based on the customer's Arabic accent.:

 
English 

We apologize for the inconvenience. Due to high demand, it seems that no cars are currently available for "Ride Now." To better accommodate your needs, we recommend selecting the "Ride Later" option, which will help you secure a cab at your preferred time. 

Arabic

نعتذر عن الإزعاج. نظرًا للطلب المرتفع، يبدو أنه لاتوجد سيارات متاحة الآن لخيار "Ride Now". لضمان العثور على سيارة في الوقت المناسب لك، نوصيك باختيار "Ride Later" 

2. Inform Customer that you will check cab availability with the concerned team. 

   • If Live OPS can assign cab inform customer with pick up estimated time. 

   • If  Live OPS can't assign cab inform that it seems that no cars are currently available for "Ride Now." To better accommodate your needs, we recommend selecting the "Ride Later" option, which will help you secure a cab at your preferred time. 

• Use the below script based on the customer's language:

English 

We apologize for the inconvenience, but due to high demand, our cars are currently unavailable. We understand how important it is to get your ride on time, but we are unable to take requests at this time. We greatly appreciate your patience and understanding. Please feel free to check back with us later.

Arabic

نعتذر عن الإزعاج، لكن نظرًا للطلب المرتفع حاليًا، فإن سياراتنا غير متوفرة في الوقت الراهن. نحن ندرك تمامًا مدى أهمية حصولكم على رحلتكم في الوقت المحدد، إلا أننا غير قادرين على استقبال الطلبات في هذه اللحظة. نشكر لكم صبركم وتفهمكم، ونسعد بتواصلكم معنا لاحقًا للتحقق من توفر الخدمة.

• If the time of opening the booking again is communicated, inform the customer of the date and time, he/she can book again.

• Use the same script and closing if booking is unavailable from our side (Dispatcher).