Harassment - CC

Verbally Harassing the customer (Sweet Talking or flirting).

Physically Harassing the customer (Touching the custom in any way).

Eyeing the customer out (Non-stop gazing).

Post trip contact (Through Messaging or calling)

Apologize to the customer and inform him that we will take the proper action, you have to be very careful with wording and when asking for the details be as respectful as possible, and very empathetic.

Take full details from the customer, each description matter so make sure to have full description.

Get information from the customer on what exactly happened

For post trip contact cases (Screenshots from the message or call log showing the driver's number and time of call or call recording)

Apologize to the customer and inform him that we will take the proper action, you have to be very careful with wording and when asking for the details be as respectful as possible, and very empathetic.

Promise the customer that we will get in touch with him again to follow up within 2 business days.

Submit a Freshdesk complaint using the steps shown here