Poor Cab Condition

Description:

• Rattling - Noises - Bad Cars Suspension 

• Malfunctioning parts or features

Solution:

1- Take the full details of the issue and then apologize to the customer and inform him that we will take the proper action.

2- Send an Emails with the full details of the car issue to:

• Ayman.Bakry@aboughalymotors.com

• mohamed.khaled@aboughalymotors.com

• Submit a Freshdesk complaint using the steps shown here

5- Compensate the customer following the below steps and according to the below matrix:

For Vouches send an email to:

• kholoud.hemmat@aboughalymotors.com, and use the below template as an example:

  • • • Promo Code Name: LCXLV

      • Discount: 15%

      • Trip Type: Gouna Trips 

      • Car Type: LEVC

      • Duration: 28th till the 31st

      • Number of Trips: 4 Rides