Embedded Files
The Customer Is Requesting To Add Another Number On My Booking To Recieve Driver Details
Already Booked Trip "Open"
Already Booked Trip "Open"
If the customer requests that the details of the driver be sent via SMS to another number "A customer who he/she booked the ride for" we can fulfill the customer's request following the below steps:
Important Notes:
The ride status should be "Open"
The number can be either national or international.
Additionally you need to add the number to the customer's booking as shown below
If a number has already been added previously, it will appear in the "Edit" section of the ride, as shown below. In this case, you are only required to leave a comment.
Contact Reason
Contact Type 1: I want to modify my booking
Contact Type 2: Add/Modify comment
Contact Type 3: Change comment
Important Note:
If the driver has already been assigned, adding the number will be ineffective. In this case, please leave a comment indicating that the customer requested to be contacted on a specific number.
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