The Customer Is Complaining That The Driver Was At The Wrong Pickup Or Tried To Drop The Customer At The Wrong Drop-off
If the address of the pickup/drop-off in writing id different from the actual location on the map.
For example: if the written pickup/drop-off location is AUC Tahrir Sq, and the pin on the map is showing another different location this might be due to a wrong saved address in this case follow the steps shown here
Submit a Freshdesk complaint using the steps shown here