The Customer Is Complaining About Hygiene Issue Or Lack Of Cleanliness Of Both The Driver Or The Car
Take full details from the customer, each description matter so make sure to have full description.
Get information from the customer on what exactly happened
Apologize and handle the customer promising taking the needed action against the driver.
Promise the customer that we will get in touch with him again to follow up within 2 business days.
Submit a Freshdesk complaint using the steps shown here