Embedded Files
The Customer Is Complaining That He/She Was Contacted By The Driver Or Someone Caliamig To Be The Driver From A Different Number That Was Communicated With Him/Her By London Cab
If the driver contacted the customer from a different number, "Non-business Number"
Verify the number with the Ops (Limo/Cairo/Gouna)
Reach the customer with the driver through the Ops
Apology to the customer and confirm that he was contacted with the driver
Submit a Freshdesk complaint using the steps shown here
Contact Reason
Contact Type 1: Issue with ride (Before getting onboard)
Contact Type 2: I cant reach the driver
Contact Type 3: Driver does not answer
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