Embedded Files
If the customer asks to cancel the ride due to any of these reasons, change the ticket status to: Cancel
If the customer asks to cancel the ride due to any of these reasons, change the ticket status to: Cancel
Cancellation for not being able to modify the ticket - - Cancelling to reissue a new one
Meaning/usage : Unable to modify so we will cancel in order to rebook with the correct details
E.g. Customer forget to use promo code or asked to change payment method ETC... .Test Tickets
Meaning/usage : Tickets created for testing purposes, not real rides.Wrong ticket by the agent (Location / Time / Customer Comment)
Meaning/Usage: Cancellation due to an error when the agent booked the ride.Terms & Conditions (In Ride Polices)
Meaning/Usage:: Customer disagrees with or violates in-ride policies.Customer is cancelling for wrong selection of area - app/web
Meaning/Usage: Customer chose the wrong pick-up or drop-off area while booking.Change of Plans
Meaning/Usage: Customer no longer needs the ride due to personal schedule changes.Found another ride
Meaning/Usage: Customer found an alternative transportation option.Pricing
Meaning/Usage: Cancellation due to dissatisfaction with fare or surge pricing.Terms & Conditions
Meaning/Usage: customer doesn't like our Terms & Conditions ( To be used by customers only though mobile app)Wrong booking
Meaning/Usage: Wrong date, time, or ride details entered by the customer.Unable to Edit Trip
Meaning/Usage: Customer cancels because editing trip details wasn’t possible ( To be used by customers only though mobile app)Wait Time is too Long
Meaning/Usage: Customer waited ride now car for long time ( To be used by customers only though mobile app)Terms & Conditions (Cancellation Policy)
Meaning/Usage: Customer cancels under the official cancellation policy terms.Terms & Conditions (Waiting Policy)
Meaning/Usage: Cancellation due to waiting time exceeding the policy limits.Other
Meaning/Usage: Any cancellation reason not covered in the above list.
If customer asked to cancel ride due to any of these reasons change ticket status to: Lost Business
If customer asked to cancel ride due to any of these reasons change ticket status to: Lost Business
Cab Condition
Meaning/Usage: Issues with the cleanliness, smell, AC, or overall state of the car.Driver Behavior
Meaning/Usage: Complaints about rudeness, unprofessionalism, unsafe driving, or lack of courtesy.Cab Delay <10mins
Meaning/Usage: Driver arrived late, or pre informed lateness but less than 10 minutes.Cab Delay >10mins
Meaning/Usage: Driver arrived late by more than 10 minutes.Availability Issue - We are unable to assign a cab for the customer
Meaning/Usage: No availability to provide specific car type, replacement, no capacity but not due to an event and not ride nowNo availability - Book Now
Meaning/Usage: Customer couldn’t find a car immediately through the app.No availability - Event
Meaning/Usage: No cars available during a big event (e.g., concerts, sports, holidays).Uncovered Area
Meaning/Usage: The requested pick-up or drop-off location is outside the service area.
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