Harrasment

This can be in the form of Sweet talking, complementing the customer's appearance, outright harassing verbally, and after-ride contact through calls or chat or physically in the form of touching.

Action

• Contact the customer for handling and documentation of the incident

• Escalate the case to the L&D team with a full description for investigation and driver action.

• If the customer provided evidence for this driver violation, make sure to add this evidence to your escalation

Compensate the customer according to the Compensation Matrix

• To compensate the customer follow the steps shown here

• Block any future pairing between him/her and the driver,  by following the steps here