Embedded Files
Mercedes E-180 & Van
The customers are not able to find the Mercedes E-180 & Van Category for any ride type on the app
If the customer is requesting to book using one of these car types you need to check for availability with the OPS team
Request Booking Within The Safe Time
The customer is asking to book his ride with van or E-180 within the safe time (before 1 hour for the airport / 24 hours for limo bookings)
Procced with the booking from your side normally and make sure to book the ride using "AddTrip" Button.
Request Booking Out of The Safe Time
The customer is asking to book his ride with van or E-180 out of the safe time (before less than an 1 hour for the airport / 24 hours for limo bookings)
Check availability with the operations team.
Scenario 1
If the reply from the OPS team is that the car is available proceed with booking the ride for the customer with the desired car type
Procced with the booking from your side normally and make sure to book the ride using "AddTrip" Button
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Will not proceed
Contact Type 3: LIMO - Car Type
In-city - Car type not available
IF customer has open ticket change ride status from "Open" to "Lost business" use Lost business sub reason
Availability Issue - We are unable to assign a cab for the customer
since we can't provide specific car type, replacement, no capacity but not due to an event and not ride now.
Note: Pacifica's are not allowed to travel to Sharm El-Sheikh as it is not allowed to travel through the tunnel, "Martyr Ahmed Hamdy Tunnel"
Scenario 2
If the reply from the OPS team is that the car is not available proceed to apologize to the customer the car is not available
Will Not Proceed - Car type not available Freshdesk Tickets
Will Not Proceed - Car type not available Freshdesk Tickets
Car is not a part of our fleet of cars
It is mandatory to fill the ticket field under "Booking Reference on Dispatcher" with the unavailable care type as the customer mentioned, instead of entering “0”. The format must strictly follow:
🚗 Car Brand - Car Name
Failure to follow this requirement will result in a 0% score for the interaction due to a business-critical error under: Take the correct system action to ensure accuracy in business reporting.
Car is a part of our fleet of cars
It is mandatory to fill the ticket field under "Booking Reference on Dispatcher" with the unavailable care type as the customer mentioned, instead of entering “0”. The format must strictly follow:
🚗 Car Brand - Car Name
Failure to follow this requirement will result in a 0% score for the interaction due to a business-critical error under: Take the correct system action to ensure accuracy in business reporting.
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Will not proceed
Contact Type 3: Car type not available
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Will not proceed
Contact Type 3: LIMO – Car Type "For Limo Rides"
In-city – Car Type Not Available "For In-city Rides"
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